How to make a complaint.

The Anglican Church Southern Queensland takes all complaints of misconduct very seriously.

The Director of Professional Standards will respond to all complaints or information of misconduct in relation to child sexual abuse (including child exploitation material and grooming offences), sexually inappropriate behaviour, sexual assault or sexual harassment (including a failure in these processes) by clergy, Church workers, the Bishops and Archbishop.

Complaints about church workers

The first step in making a complaint is to call Mr Greg Milles, the Director of Professional Standards on 1800 242 544 for support and assistance.

You can also write to the Director:

Director of Professional Standards
Anglican Diocese of Southern Queensland
GPO Box 421
Brisbane QLD 4001

Mark your envelope “Confidential”.

Please be aware that the Director has an obligation to report to the Police all matters concerning child sexual abuse.

Complaints about Bishops

The Episcopal Standards Commission is responsible for the investigation of complaints against bishops, including Archbishops, who are subject to the jurisdiction of the Special Tribunal.

The contact person is Ms Jennifer Lum whose contact details are the General Synod Office of the Australian Anglican Church –

Call 02 8267 2700

Seeking Redress for child sexual abuse claims
1. Monetary payments

The Church is committed to settling claims for child sexual abuse in an expeditious, fair and sensitive way. All persons who contact the Church will be treated respectfully. There are a number of ways that the Church deals with claims.

Under our interim Redress Policy, any person alleging child sexual abuse by a church worker may make an application for financial and other forms of assistance, without the necessity of legal proceedings.

In many instances, the General Manager of the Brisbane Diocese is able to determine whether a person’s claim is plausible.

If the circumstances do not allow the General Manager to make a determination on plausibility, more formal investigative processes are followed. If the claim is substantiated, these more formal processes will also lead to a claimant receiving financial assistance/payment from the Church.Once an allegation has been substantiated, an applicant may elect to have financial redress determined by:

(a) direct negotiation or mediation between the General Manager and the claimant (or their lawyer), as set out in the Procedures – Redress Applications. Monetary payments offered are based on the recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse regarding redress. The Church will meet the claimant’s reasonable legal costs of that process, including the cost of the mediator.

(b) formal assessment by an independent Assessment Panel appointed by the Diocese under the Procedures – Assessment Panel. Assessment will be made based on the categories of event and impacts.

Financial redress payments are not intended to be compensation for past abuse. The monetary sum is a tangible recognition of the seriousness of the hurt and injury suffered by a survivor.

An applicant has the right to consider taking criminal or civil action. The Church recognises and respects a claimant’s right to pursue any such option.

2. Ongoing counselling

The Church is also committed to contributing towards the cost of counselling and psychological care for those with a substantiated claim of child sexual abuse. In principle, the Church endorses the principles and recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse, in particular Recommendation 9.

Consistent with the Royal Commission recommendation, where ongoing counselling for a survivor is initially assessed as necessary, payment will be made not only for that initial expert assessment, but also for ongoing counselling and psychological care for the survivor. The counselling is subject to regular review to ensure that treatment is necessary and effective.

There is no fixed limit on the number of sessions or time frame for treatment for survivors, and additional counselling may be provided for family members if required for the survivor’s treatment.

If you need assistance for counselling and psychological care at any stage, you are encouraged to contact the Director to discuss your specific circumstances.

3. Apology and Meeting with Institutional Representatives

In addition to the financial redress payments, if a survivor wishes, the Archbishop of Brisbane, Dr Phillip Aspinall will also provide a written apology. If it is helpful to a survivor, the Archbishop along with the Director of Professional Standards, will also meet and speak directly with the survivor.

Initial counselling and legal advice

In all cases involving child sexual abuse, the Director will assist you by:

  • meeting the cost of 20 counselling sessions with a psychiatrist, psychologist or counsellor (additional sessions will be considered with input from your practitioner), and
  • providing $1500 towards the cost of obtaining initial legal advice to determine your legal rights.
Refund offer to parents of students sexually abused in Anglican schools in the Diocese of Brisbane

If you are the parent of someone who was harmed in this way, you may be entitled to a refund of school fees under the Diocesan schools refund policy.

Diocesan School Refund

Seeking Financial and Other Assistance for Sexual Misconduct (not child sexual abuse)

If a person suffers harm as a result of sexual misconduct by a church worker (not child sexual abuse), assistance may be granted. Under our Pastoral Care and Assistance Package, an application may be made for financial and other forms of assistance. It will be assessed by an Assessment Panel.The Package is intended to assist in the process of healing.Applications for the Package may be submitted to the Director of Professional Standards for Anglican Church Southern Queensland.

For further information regarding The Office of Professional Standards and helpful resources:

The Office of Professional Standards